Pathetic service

To whom it may concern

I went to a branch with an affidavit after being advised and was informed to send a letter to the insurance department.

Letter was sent on 23/04/2020 and to date I have not received any feedback and I’m struggling to make payments on my credit card due to the lockdown. How are you assisting us as clients to make payment arrangements with this level of incompetence. It’s ridiculous