Pathetic Service

<p>I put in a claim in June for Temporary Disability due to being in hospital for an Operation, after I submitted all the documents and info the lady at the branch told me it would take 4-6 weeks to process and she would let me know once it was approved I waited and waited and no one let me know anything I kept going to the branch every week to find out what is going on and they kept telling me to call the claims department as they are unable to help me, then the end of last month I went again to the branch and on the system it showed as approved but the account is on hold no payments are being made and we keep getting charged interest I was then told once again to call claims and query it with them which I did 3 weeks ago and I spoke to Sharon who then told me the claim was not process due to outstanding documentation, I sent it again to her then I called her few days later and told me she received it and she submitted it, now I get an sms yesterday saying the claim was not approved due to the criteria not being met, as far as I am concerned I am paying every month the insurance on my accounts so how can they say I didnt meet the ctiteria. I am very frustrated because I have used how much airtime to call all this people and no one seems to help or when I do call I have to explain myself to 20 people and have to wait 30 minutes on the phone to get a ****ty response from people that do not know what they are doing, African Bank is too quick to deduct money from peoples accounts every month but when its time to help the customers there is no help what so ever. The service I received from African bank is totally disgusting and shocking and pathetic, I would appreciate it if this could be sorted out in this week or else I will be taking this complaint to Ombudsman!!</p>