NS
Nichole S

1 reviews | Active since Jun 2016

06 Jun 2016, 12:03

PATHETIC SERVICE

<p>I app**** for a loan on Sa****ay 04/06/2016. The lady helping me asked me to please walk arround for an half an hour till she gets response from head office that the loan is approved. I came back and she showed me that it is approved but unfortunately they can't pay the amount that day because there is no managers available and will only be on Monday, so they will pay me Monday 06/06/2016. Today is Monday and I phoned to follow up on the loan as I need the money urgently. First of all she tells me once AGAIN there is no managers available today so this means I have to wait another day/2/3/ who knows howw long! for the money to be in my account. Secondly how rude are you to just throw the phone down in my ear?! I think it's pathetic that a branch after the 2nd time I go there has no managers and that I'm told Monday at the latest my money will be in and now I'm told I have to wait another 24hours till a manager decides to pitch up for work to help me!!! PATHETIC</p>

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Replies (2)
African Bank
African Bank's reply06 Jun 2016, 14:15
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply08 Jun 2016, 13:33
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Team

***