1 reviews | Active since Jun 2016
PATHETIC SERVICE
<p>I app**** for a loan on Sa****ay 04/06/2016. The lady helping me asked me to please walk arround for an half an hour till she gets response from head office that the loan is approved. I came back and she showed me that it is approved but unfortunately they can't pay the amount that day because there is no managers available and will only be on Monday, so they will pay me Monday 06/06/2016. Today is Monday and I phoned to follow up on the loan as I need the money urgently. First of all she tells me once AGAIN there is no managers available today so this means I have to wait another day/2/3/ who knows howw long! for the money to be in my account. Secondly how rude are you to just throw the phone down in my ear?! I think it's pathetic that a branch after the 2nd time I go there has no managers and that I'm told Monday at the latest my money will be in and now I'm told I have to wait another 24hours till a manager decides to pitch up for work to help me!!! PATHETIC</p>
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***
We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on ***.
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on ***.
Kind Regards
Sylvester Fraser
Contact Centre Support Team
***
