pathetic service

I have been struggling since beginning of March with the following:Good day,

For settlement discounts, please advise your client to contact our Debt Collections Contact Centre on *** as we do not have a mandate to assist due to Debit order policies.

Should you wish to request for information on behalf of the customer, kindly complete the attached form and return both the completed and signed document, together with your Power of Attorney that authorizes for the request for information on behalf of the customer: ***