Pathetic Service

I would like to report pathetic service received from you Southgate branch.<br> <br> I app**** for a loan on the 20th of May 2015,I was told to wait 30 minutes to an hour for a response. Hours later I went back to the branch only to be told that Head office works at its own time and they have not received an answer yet but the consultant will check. Upon checking he then told me that they just did it, I completed the quotation and told the money would reflect the next day or after 48 hours. I went back to the branch only to enquire what was happening and was told they could not get ahold of my employer which they were using a number I did not provide.<br> <br> I called Head Office and I was told my application was not received at all and they have no record on the system and referred back to the branch. Upon calling the branch the consultant who handled my application told me the only way to resolve the matter is to reject my application and start again. That is the biggest load of nonsense I have ever heard of, attached is the signed copy by myself and the consultant why on earth would I have to go to the branch again.<br> <br> I have never seen such unprofessional service.