Pathetic service

I've been paying African Bank insurance since I took a loan with them. Unfortunately, my contract got terminated therefore I can't pay my premium. I was employed as an independent contractor for US based company. Meaning I'm not eligible for UIF. I've sent proof of termination, ID and 3 months bank statement. I've been getting responses to go to the Branch again. This is pathetic and I'm seriously disappointed. Whats the point of insurance? And why must I drive to the branch all the time? This is adding more stress and putting me under a lot of financial distress. It's fuel and I have to pay for tickets whenever I go to the branch. Why can't someone look into my documents/requests and resolve it?