AN
Amanda N
1 reviews | Active since Oct 2023
17 Oct 2023, 15:41
Pathetic Service
African Bank does not even earn a star. My husband app**** for a loan at African Bank. African bank could not verify his finger prints. He did his fingerprint verification at Postnet and Home Affairs a while ago. Today is three weeks and they can't give us an answer. Every time my husband contact them, they have the excuse they will phone back. And that does not happen. Every day there is a new bunch of stories. Then we do not mention the consultants at the branches. They are more pathetic. You can't complain about the service because there is no service.
Helpful (0)
Replies (12)0
Replies (12)
African Bank's replyOfficial
17 Oct 2023, 17:49Safety first! We need to verify your husbands identity. We would only be able to accept the details and help the applicant directly.
This is in line with the Protection of Personal Information Act (POPI).
Let's chat on ***or you can visit your nearest Branch. You can also register for self service on www.africanbank.co.za. Looking forward to helping you.
This is in line with the Protection of Personal Information Act (POPI).
Let's chat on ***or you can visit your nearest Branch. You can also register for self service on www.africanbank.co.za. Looking forward to helping you.
African Bank's reply17 Oct 2023, 17:49
Official
Safety first! We need to verify your husbands identity. We would only be able to accept the details and help the applicant directly.
This is in line with the Protection of Personal Information Act (POPI).
Let's chat on ***or you can visit your nearest Branch. You can also register for self service on www.africanbank.co.za. Looking forward to helping you.
This is in line with the Protection of Personal Information Act (POPI).
Let's chat on ***or you can visit your nearest Branch. You can also register for self service on www.africanbank.co.za. Looking forward to helping you.
AN
Amanda N's updateReviewer Update
17 Oct 2023, 18:37My husband's identity has been verified yesterday. It is frustrating if you contact African Bank and not even a consultant can help you. My husband is calling a few times a day, every day, and everytime the consultants excuse is that they will contact him later, but that never happen. Maybe if my husband been contacted as promised, then it is not necessary to complain about your service. You have my husband's contact details, so phone him. And he definitely can't chat to you if your details does not show in your reply.
AN
Amanda N's update17 Oct 2023, 18:37
Reviewer Update
My husband's identity has been verified yesterday. It is frustrating if you contact African Bank and not even a consultant can help you. My husband is calling a few times a day, every day, and everytime the consultants excuse is that they will contact him later, but that never happen. Maybe if my husband been contacted as promised, then it is not necessary to complain about your service. You have my husband's contact details, so phone him. And he definitely can't chat to you if your details does not show in your reply.
AN
Amanda N's updateReviewer Update
18 Oct 2023, 09:18Latest excuse is that African Bank's systems is offline. Will that be the excuse for the last 3 weeks? We are still waiting for a senior manager to contact us this morning as promised. I will name and shame you till this issue has been resolved as your service is pathetic!
AN
Amanda N's update18 Oct 2023, 09:18
Reviewer Update
Latest excuse is that African Bank's systems is offline. Will that be the excuse for the last 3 weeks? We are still waiting for a senior manager to contact us this morning as promised. I will name and shame you till this issue has been resolved as your service is pathetic!
African Bank's replyOfficial
18 Oct 2023, 11:50Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Oct 2023, 11:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
AN
Amanda N's updateReviewer Update
18 Oct 2023, 12:31There is no missed calls from you on any of my husband's cell phones. I can't read a ****** number
AN
Amanda N's update18 Oct 2023, 12:31
Reviewer Update
There is no missed calls from you on any of my husband's cell phones. I can't read a ****** number
African Bank's replyOfficial
18 Oct 2023, 14:38Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Oct 2023, 14:38
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
AN
Amanda N's updateReviewer Update
18 Oct 2023, 14:43It does not solve the problem if you reply with the exact same message as the previous one. It just show me how *********** the employees of African Bank is. And my husband is still waiting for your call. Really pathetic service!
AN
Amanda N's update18 Oct 2023, 14:43
Reviewer Update
It does not solve the problem if you reply with the exact same message as the previous one. It just show me how *********** the employees of African Bank is. And my husband is still waiting for your call. Really pathetic service!
African Bank's replyOfficial
18 Oct 2023, 16:56We still unable to reach you for assistance, phone rings with no reply. Alternatively, please send us a number via Inbox/message so we can try again.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Oct 2023, 16:56
Official
We still unable to reach you for assistance, phone rings with no reply. Alternatively, please send us a number via Inbox/message so we can try again.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
AN
Amanda N's updateReviewer Update
18 Oct 2023, 18:28My husband was the whole day with me and his phone didn't ring once. I sent on messenger his cell number and my cell number to a person called Sam. His number is zero six nine two two three four two one one
AN
Amanda N's update18 Oct 2023, 18:28
Reviewer Update
My husband was the whole day with me and his phone didn't ring once. I sent on messenger his cell number and my cell number to a person called Sam. His number is zero six nine two two three four two one one
African Bank's replyOfficial
19 Oct 2023, 11:21Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Oct 2023, 11:21
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
AN
Amanda N's updateReviewer Update
19 Oct 2023, 14:15My husband is on leave and is sitting next to me. He has his phone with him and is didn't ring once. Try my phone nr, zero six four five two nine zero four five four
AN
Amanda N's update19 Oct 2023, 14:15
Reviewer Update
My husband is on leave and is sitting next to me. He has his phone with him and is didn't ring once. Try my phone nr, zero six four five two nine zero four five four
African Bank's replyOfficial
19 Oct 2023, 14:56Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Oct 2023, 14:56
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team