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Carol N

1 reviews | Active since May 2015

02 May 2023, 09:07

Pathetic security measures

Bunch of *****sters!

So pathetic how a bank is unable to resolve their security breach.

I get about 20 sms notifications ‘ African Bank has detected a login on your App/Online Banking profile at 2023-05-02 09:00:01.827. If this is not you logging in, please call ***’ literally every single day!

There is nothing I haven’t tried to do to get them to remove my details from their database . I have called the call centre, I’ve been in branch, I’ve emailed their forensic department, I’ve emailed their communications department and no one seems to be able to resolve this. I am being harassed on a daily basis by this bank. How is this not being handled with serious urgency?! And they say I must switch my salary!? Not a chance! Unless if I want to wake up to a clean bank account.

I’m honest sick of your incompetence and lack of accountability!

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Replies (4)
CN
Carol N's update02 May 2023, 17:12
Reviewer Update
No I’ve called the call centre numerous times and will not be spending more of my airtime to call only for me not to get any assistance. You guys can call me on ***.
CN
Carol N's update03 May 2023, 10:35
Reviewer Update
Even after speaking to someone who said they had referred it to the communications department, I’m being harassed by these messages. It’s ridiculous
CN
Carol N's update04 May 2023, 20:14
Reviewer Update
It seems now you guys have reactivated the push notifications for resetting the password. Clearly whoever that is trying to access my profile is working overtime. And it’s definitely someone internal. I’m looking at other avenues of taking this even further because you guys refuse to remove my details from your database.
CN
Carol N's update05 May 2023, 14:25
Reviewer Update
As previously mentioned, I will not be calling in any more. I don’t get any assistance. You guys can call me on ***