Pathetic Horrible Service

African bank is horrible, I have paid off my account using their online portal on the 26th of November 2019 and called later to ask for paid up letter. To my surprise they tell me that the funds are not reflecting on their side, how is it that I pay via their own portal yet they can't allocate the funds but other companies whom are paid via the same method have no problem with the funds. I have even done what they asked of me by sending them my bank statement as proof that I have paid the money. After I call them to tell them that I have sent the statement they tell me "yes we can see that you have paid the money but it's still not reflecting on our side" how the **** is that possible??!!! That money by now should have been allocated and reflected. I am beyond frustrated with African Bank. So so ****ing pathetic!!!