Item: African Bank
Rating: 1
Author: Merlene G

African Bank's replyOfficial

04 Jun 2023, 09:22

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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African Bank's reply04 Jun 2023, 09:22

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

MG

Merlene G's updateReviewer Update

04 Jun 2023, 09:29

I received a call from Mojaji from their social media office. He was very kind, but yet again could only say that he will escalate the issue to the forensic department, and he will revert back to me within 24 hours. Although he was kind, kindness does not give me access to my account and my money. Let us see if I will be assisted tomorrow. I am very concerned about my money being in an investment at African Bank!

MG

Merlene G's update04 Jun 2023, 09:29

Reviewer Update

I received a call from Mojaji from their social media office. He was very kind, but yet again could only say that he will escalate the issue to the forensic department, and he will revert back to me within 24 hours. Although he was kind, kindness does not give me access to my account and my money. Let us see if I will be assisted tomorrow. I am very concerned about my money being in an investment at African Bank!

MG

Merlene G's updateReviewer Update

04 Jun 2023, 09:35

I think there is a huge problem with African Bank's forensic Department. If you look at the reviews, it seems that Department makes a habit of wrongly placing cluent's accounts on hold and then simply does not act on the emails within the bank to sort out the challenge. Mayb management of African Bank should investigate their own forensic department for suspected ***** or incompetence

MG

Merlene G's update04 Jun 2023, 09:35

Reviewer Update

I think there is a huge problem with African Bank's forensic Department. If you look at the reviews, it seems that Department makes a habit of wrongly placing cluent's accounts on hold and then simply does not act on the emails within the bank to sort out the challenge. Mayb management of African Bank should investigate their own forensic department for suspected ***** or incompetence

African Bank's replyOfficial

04 Jun 2023, 13:15

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply04 Jun 2023, 13:15

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

MG

Merlene G's updateReviewer Update

05 Jun 2023, 09:52

So I made more than 10 calls today. Every consultant simply transfets to the next
Eventually I was given an alleged direct nr of forensics
If you phone that nr, and you dont have the name of the agent or the extention number, you press zero and then the call is ended

Today I am told that forensics cannot get hold of me
That is simply a lie!!
What now African Bank?

MG

Merlene G's update05 Jun 2023, 09:52

Reviewer Update

So I made more than 10 calls today. Every consultant simply transfets to the next
Eventually I was given an alleged direct nr of forensics
If you phone that nr, and you dont have the name of the agent or the extention number, you press zero and then the call is ended

Today I am told that forensics cannot get hold of me
That is simply a lie!!
What now African Bank?

African Bank's replyOfficial

05 Jun 2023, 12:50

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply05 Jun 2023, 12:50

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

MG

Merlene G's updateReviewer Update

05 Jun 2023, 13:26

Your response is a blatant lie! Minutes ago you however opened my accounts again while I was in a branch that sent you a SECOND email today to undue your mistake. Your lack of service especially by your forensic department is appaling and should be addressed by ways of disciplany steps. How on earth could they have suspected ***** if African Bank transferred the funds from one account with African Bank to anothet account with African Bank??

MG

Merlene G's update05 Jun 2023, 13:26

Reviewer Update

Your response is a blatant lie! Minutes ago you however opened my accounts again while I was in a branch that sent you a SECOND email today to undue your mistake. Your lack of service especially by your forensic department is appaling and should be addressed by ways of disciplany steps. How on earth could they have suspected ***** if African Bank transferred the funds from one account with African Bank to anothet account with African Bank??

African Bank's replyOfficial

05 Jun 2023, 14:23

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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African Bank's reply05 Jun 2023, 14:23

Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***

Pathetic