TK
Tabitha K

1 reviews | Active since Dec 2023

21 Dec 2023, 21:16

PATHETIC EXCUSE OF A BANK. JUST CLOSE THE WHOLE THING

So this useless bank strikes again. This is time before Christmas. They have put my account on hold even after I had submitted their requested documents. I’m tired of this ******* and nonsense. I was suppose to receive money today to celebrate the festive season and you decide to hold funds. This is not the time for your nonsensical childish behaviour especially with foreign national accounts. I’ve had it up to here with you. I’ll hear what your customer service has to say tomorrow before I go to the bank and try to sort it out with your illiterate bank consultants who usually don’t get things like this fixed half the time or know nothing. If I don’t run around like a headless chicken tomorrow due to your usual poor compliance policies. Christmas will not be celebrated because of your ridiculous service

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Replies (1)
African Bank
African Bank's reply22 Dec 2023, 14:03
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team