Pathetic excuse for service

I have been trying since the 10th March to get a copy of the contract I had with Dial a Bed for the repayments of a bed I purchased from them. I have spoken to 3 people, the last of which was Shorne Adams who I have been corresponding with since the 16th March. I am constantly promised feedback / calls / emails etc. but receive ZERO response unless I send an email. The last email received from Shorne was on the 8th April, in which he advised he would call me the next day.... needless to say, no such call was received. Can NO-ONE at African bank assist me? IF this is the way you assist me I would hate to see how you assist your customers!!!!