Pathetic Customer Service via Call Centre and WhatsApp Chat Bot!!!!

African Bank customer service has been extremely disappointing. I first called the customer service number and was placed on hold before speaking to a consultant, but the call suddenly went silent and was eventually disconnected.

I then attempted to get assistance through the WhatsApp chat service. I was connected to a consultant named Segotjane, who introduced himself but then sent a message stating that he had to close the chat due to no response, without making any attempt to assist me. I therefore had to start the process again. Throughout this experience, my chat sessions were repeatedly closed and the main menu kept reappearing even after I had selected an option.

This has been ongoing for two days, during which I have received no assistance. Ironically, when I was being encouraged to sign up for a credit card, I received more than 20 calls per day. Now that I require support after the sale has been made, I am simply being given the runaround.

Based on this experience, I would not recommend banking with African Bank. This has been one of the most disappointing examples of after sales service I have encountered.