Pathetic customer service

I have been trying to get my physical address updated with these clowns since 10am. I was on a call for 50 minutes with a lady named Margaret at African bank who could not assist me then put me on hold and never got back to me she ended up dropping the call. I then called back with my airtime obviously spoke to Gugu who is the team leader who also could not assist me. I then called back again spoke to Aaron Rankoa who is very arrogant and could not answer any of my questions. I ask to speak to his senior he put me on hold for 10 minutes then dropped. I am disgusted by this sick service this is a very useless bank I must say.