Pathetic customer service African bank

Extremely livid at the type of service rendered at the Kenilworth branch in cape town. The representitive spoke loudly and abrupt she had an arrogant attitude and said she cannot assist as my details were stored on someone else's pc.The other representitive showed a lack of interest and did not keep me informed as to what he was doing, instead I had to gage with him and ask what was happening . He simply got up and locked his pc when I told him I have yet to provide a bank statement ,seemed to be rushing off to lunch as he took his wallet. I am a facilitator/trainer and never would I have anticipated face to face customer service to be so horrid, I will surely discourage any one from using African bank .