NP
Naomi P
1 reviews | Active since Dec 2024
25 Feb 2025, 07:50
Pathetic customer service
Worst services ever reported a ***** case on the 24 Dec 24 was told it would take 30 days to resolve, 60 some out days later no response from them every time I call in no team leader is available. Neither is their ***** division able to take your calls. Yet miss one payment on any of the services they offer you they block your credit card ,call u a million time and threaten to list you on the credit bureau. So who's keeping count of their lack of service?? extremely disappointed and moving my portfolio away from this useless bank
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
25 Feb 2025, 09:41Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply25 Feb 2025, 09:41
Official
Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
NP
Naomi P's updateReviewer Update
26 Feb 2025, 06:35Even after African bank reached out after seeing the post on this social.My query still remains unresolved. My call to them yesterday was met with the same unprofessional behaviour by their consultants with no team leader or ***** division to assist. My question to the bank is your bank going to pay me interest on the payment you delaying.
Absolutely appalled such shoc ing behaviour from a banking institution. To think I actually trusted them with my money
Absolutely appalled such shoc ing behaviour from a banking institution. To think I actually trusted them with my money
NP
Naomi P's update26 Feb 2025, 06:35
Reviewer Update
Even after African bank reached out after seeing the post on this social.My query still remains unresolved. My call to them yesterday was met with the same unprofessional behaviour by their consultants with no team leader or ***** division to assist. My question to the bank is your bank going to pay me interest on the payment you delaying.
Absolutely appalled such shoc ing behaviour from a banking institution. To think I actually trusted them with my money
Absolutely appalled such shoc ing behaviour from a banking institution. To think I actually trusted them with my money
African Bank's replyOfficial
26 Feb 2025, 09:11Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply26 Feb 2025, 09:11
Official
Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***