Pathetic customer service

In May, I went to the Southgate branch to apply for a personal loan, phoning every second day to follow up on my application only to have it expire after 2 weeks.<br> <br> I once again returned to the branch to reapply. My office manager informed me that employment confirmation was done twice in one day and again the day after. Loan application now declined due to none contractibility?<br> <br> I have had a personal loan with African bank and it was conducted very well and paid up on time. <br> <br> This is the worst bank to apply with for a loan, there is no sense of urgency no response/feedback on application progress.