1 reviews | Active since Jan 2015
Pathetic customer service
I phoned African bank on the 6th of August requesting the term of my loan to be reduced. I was notified I should send an email to ********** and it will be attended to. After sending the email on 06.08.2018 at 14:39 I received an automatic reply saying the email has been redirected to the collections department and will be attended to in 48 hrs. I did not receive a phone call or any form of communication from them. I then resent the email again to ********** on 14.08.2018 at 10:49 and received the same automatic reply. Today is 27.08.2018 and I still have not heard from African bank regarding my request or even received an updated statement with the term reduced.
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
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Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***