HS
Henryshongwe S

1 reviews | Active since May 2012

28 Jun 2016, 21:43

Pathetic Company, ****ty, Disrespectful Employees from Management to agents MXM

<p>Good day Mr Peter, </p> <p> </p> <p>Right now it is 23:24 pm but I really can't sleep because of the pain that African bank is causing in my life. </p> <p> </p> <p>I have had accounts with this company since 2012 and these accounts are not coming to an end and I feel like there is something ***** that is being done. </p> <p>Number 2 every month I phone this company to arrange my payments and come end of the month they submit more than 6 debit Orders with the total amount of over R7000 instead of only taking R2000. That cause My other Debit orders to return unpaid. </p> <p> </p> <p>Last week I phoned their consultant and arranged payments with her and she assured me that everything was sorted. </p> <p>Yesterday they took over R7000 when I phone to query about the transactions the guy l spoke too told me that he can not assist because I am screaming, the guy couldnt understand my anger, he disconnected me and I was left with no one to assist. </p> <p>As from today I will only make a cash payment to u, I am tired of talking to your rude,, *********** consultants, AFRICAN BANK YOU ARE DISRESPECTING ME an my ****en account, this is unacceptable. </p> <p>Guys you must never have any accounts with African bank, this is a **** company. </p> <p>They have more respect for clients. </p> <p>This is bull ****. </p> <p>YOU TREAT CLIENTS LIIKE NOTHING. </p> <p>I have also ****en reserved all the 7 debit order that you made, I can no longer give u my new account number, will rather pay cash not with you. </p> <p> </p>

0
Replies (2)
African Bank
African Bank's reply29 Jun 2016, 12:36
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply29 Jun 2016, 13:49
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***