KC
Karin C
1 reviews | Active since Dec 2022
28 Jun 2024, 08:33
Pathetic Bank and Service.
This is the worst service I have ever received. I have been at the bank for just over 3 months and have moved my salary and everything over. Two months ago, they blocked my account for *****, and I complained to Hello Peter they phoned me back to apologize it was a mistake and unblock my account. 3 new cards later and again this month the same story. Who does the fraught now? My money is in my account, but I don't have access to it. Customer care can't assist, and when you go into the bank what did they do to send an email to customer care and waste the client's time? I want this resolved ASAP. The next step is the ombudsman. I am fed up. Won't even refer someone to African Bank anymore.
Helpful (0)
Replies (11)0
Replies (11)
African Bank's replyOfficial
28 Jun 2024, 11:18Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply28 Jun 2024, 11:18
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
KC
Karin C's updateReviewer Update
28 Jun 2024, 11:49I have rep**** to the SMS and still no help from them at all. So useless. People don't go to African Bank, absolute a disaster from day 1.
KC
Karin C's update28 Jun 2024, 11:49
Reviewer Update
I have rep**** to the SMS and still no help from them at all. So useless. People don't go to African Bank, absolute a disaster from day 1.
African Bank's replyOfficial
28 Jun 2024, 12:22Thanks for speaking up and calling us out. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply28 Jun 2024, 12:22
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
KC
Karin C's updateReviewer Update
28 Jun 2024, 12:27LOL, NOW I GET AN SMS THAT YOUR QUERY *** HAS BEEN RESOLVED. NOTHING IS STILL RESOLVED WHAT A POT OF BULL!!!!
KC
Karin C's update28 Jun 2024, 12:27
Reviewer Update
LOL, NOW I GET AN SMS THAT YOUR QUERY *** HAS BEEN RESOLVED. NOTHING IS STILL RESOLVED WHAT A POT OF BULL!!!!
KC
Karin C's updateReviewer Update
28 Jun 2024, 13:44Almost 2 hours later a rude person at the ***** division told you straight in an email she was not going to assist so I must stop to send emails, but nothing has been resolved. So, what happens to client service????? AFRICAN BANK PLEASE CLOSE YOUR DOORS YOU ARE NOT EVEN BEING CALLED A BANK ANYMORE. BAD FOR YOUR IMAGE.
KC
Karin C's update28 Jun 2024, 13:44
Reviewer Update
Almost 2 hours later a rude person at the ***** division told you straight in an email she was not going to assist so I must stop to send emails, but nothing has been resolved. So, what happens to client service????? AFRICAN BANK PLEASE CLOSE YOUR DOORS YOU ARE NOT EVEN BEING CALLED A BANK ANYMORE. BAD FOR YOUR IMAGE.
African Bank's replyOfficial
28 Jun 2024, 14:03Thanks for speaking up and calling us out. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply28 Jun 2024, 14:03
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's replyOfficial
28 Jun 2024, 14:04Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply28 Jun 2024, 14:04
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
KC
Karin C's updateReviewer Update
28 Jun 2024, 14:09Nothing happens in any event, it's just to let the public know that you are busy with it, but nothing happens at all.
KC
Karin C's update28 Jun 2024, 14:09
Reviewer Update
Nothing happens in any event, it's just to let the public know that you are busy with it, but nothing happens at all.
African Bank's replyOfficial
29 Jun 2024, 13:32Thanks for giving us a chance to make things right. I can confirm that our African bank agent have contacted you and assisted.
African Bank's reply29 Jun 2024, 13:32
Official
Thanks for giving us a chance to make things right. I can confirm that our African bank agent have contacted you and assisted.
KC
Karin C's updateReviewer Update
29 Jun 2024, 13:44Problem still not resolved.
KC
Karin C's update29 Jun 2024, 13:44
Reviewer Update
Problem still not resolved.
African Bank's replyOfficial
29 Jun 2024, 15:25Thanks for speaking up and calling us out. You will receive feedback from the relevant team as per the email send to you and the telephonic conversation on how the matter will be handled.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply29 Jun 2024, 15:25
Official
Thanks for speaking up and calling us out. You will receive feedback from the relevant team as per the email send to you and the telephonic conversation on how the matter will be handled.
Your African Bank Support Specialist team
Your African Bank Support Specialist team