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mG
marcelle G

1 reviews | Active since Oct 2018

08 Jul 2025, 11:48

Pathetic bank

Went to the branch was lhelped by a super friendly consultant to get my banking app working unfortunately she wasn't able to assist because the issue was with my app she logged it and advised me it's takes 72hours ,so I had to take my own time and go to a branch and now I need to wait 72 hours why ,why is this process and I need my app asap but now I must wait because African bank doesn't have a work around ,pathetic bank ,it's been more than 72 hours and still have not been assisted

0
Replies (7)
African Bank
African Bank's reply08 Jul 2025, 12:32
Official
Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Please reach out to our branch for feedback logged with IT.

Your African Bank Support Specialist team
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mG
marcelle G's update08 Jul 2025, 18:58
Reviewer Update
No why must I go to a branch again because you guys are useless ,I went to a branch already to solve this problem now you expect me to go again ,you better phone me and sort this **** out
mG
marcelle G's update09 Jul 2025, 11:33
Reviewer Update
Whoever this person is did not assist or help me in anyway ^Djadji
mG
marcelle G's update09 Jul 2025, 11:33
Reviewer Update
Spoke to one of your useless consultants ,query was resolved as per sms received,but now I'm told to go to a branch again ,why must I go to a branch I was there last week with this query and they could not assist me ,now you want me to go again ,I just want my app sorted how pathetic is the service you provide ,I was told to get my app sorted it will be 72 hours ,waited more than 72 hours now I'm told to go to a branch again ,almost like I have time to go pathetic service from a useless bank
African Bank
African Bank's reply09 Jul 2025, 16:09
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
African Bank
African Bank's reply09 Jul 2025, 16:10
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.


Your African Bank Support Specialist team
***
African Bank
African Bank's reply09 Jul 2025, 16:10
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.


Your African Bank Support Specialist team
***