PATHETIC AND ******* SERVICE. RATHER STICK TO A REAL BANK

So I make a large deposit into my Credit Card. I request that part of this payment should include my monthly payment for the end of the month.

After holding forever we proceed with repeating what i have told her already. The useless call centre operator denies that his can be done and informs me that the debit order will HAVE to go off again or my account will be in arrears. (This after I paid the equivalent of 15 installments)

I explained that I did not budget for this and that the payment have to come of this payment. She refuses, have an attitude with questions like do I acknowledge that I owe African Bank money and that I have signed a contract to pay monthly? This is pathetically rude and unreasonable. I then asked that my buld gets refunded to me. She does not answer me and proceed with her questions. I am trying to resolve a problem and she is updating my personal details

Business must be good at African Bank if they feel they can treat customers with a perfect record spanning over years like this