1 reviews | Active since Jul 2013
Pathetic and incompetant.
How pathetic and *********** are these call centre personal. Eight (8) calls within two hours when they can't read on their system that you work underground in a mine?? Call your wife at home to speak to you though they know you are at work?? Will/don't want to tell your wife as to what the reason for the call is, this is harassment!!! If the call centre people can't read please get someone who can. My accounts are paid monthly and why have do I have to be harassed as to when and how much I am going to pay? Lastly I DO NOT give any personal details, ID number, address, etc to any unknown person/entity who alleges over the phone to be from any company and that INCLUDES AFRICAN BANK! If you need to contact me you have my email address and I will reply via email. I am tired of these harassing calls.
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Center on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Ruth Mmotlana
Contact Center Support Team
***
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Center on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Ruth Mmotlana
Contact Center Support Team
***
