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shannen M

1 reviews | Active since Apr 2017

07 Apr 2017, 18:03

PATHETIC AND DISGUSTING SERVICE RECEIVED

<p>THIS IS MY FIRST AND LAST TIME GOING TO AFRICAN BANK EVER!! I HAVE GONE TO AFRICAN BANK ON MONDAY THE 3RD APRIL I APP**** FOR A CREDIT CARD CARD AND WAS SUCCESSFUL I SIGNED THEY GAVE ME THE CARD AND SAID IT WILL BE ACTIVE THE NEXT DAY THE CONSULTANT WHO HELPED ME WAS PULENG MOGANO IN THE CRESTA BRANCH HE VERY VERY RELAXED,I WENT BACK THERE ON WEDNESDAY AND THEY STILL NEVER CONFIRMED EMPLOYEMENT AND HE KEPT TELLING ME HES ESCALATED IT NUMEROUS TIMES BUT THIS WAS NOT THE CASE I WENT THERE THURSDAY AS WELL AS TODAY THE 7TH AGAIN AFTER BEING SHOVED AROUND FROM PILLAR TO BOTH USING MY OWN AIRTIME TO CALL THE AFRICAN BANK CALL CENTER AS HE TOLD ME EVERYTHING IS CONFIRMED BUT THE PAYMENT IS TAKING LONG TO PAY OUT AS THIS WEEK AFRICAN BANK IS SHORT STAFED AND THE ENTIRE CALL CENTER IS NOT OPERATING DUE TO THE D.A PROTEST I THEN ASKED FOR A MANAGER IN THE CRESTA BRANCH HE TOLD ME THEY DONT HAVE A MANAGER at that branch THEN ASKED HIM TO RATHER CANCEL THE CARD AND MY BUSINESS IS OVER WITH AFRICAN BANK HE THEN BEGGED ME NOT TO AND SAID IT WILL BE IN TOMORROW MORNING THE 8TH APRIL OF WHICH I NO IS A LIE!! I AM TOTALLY TOTALLY DISGUSTED WITH THE POOR AND PATHETIC SERVICE I HAVE RECEIVED FROM AFRICAN BANK ESPECIALLY AS A NEW CUSTOMER! I WILL NEVER EVER RECOMAND AFRICAN BANK TO ANY OF MY FRIENDS OR COLLEGUES</p>

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Replies (1)
African Bank
African Bank's reply08 Apr 2017, 11:26
Official

Thank you for referring your concerns via Hello Peter.

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on
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Kind Regards

Ruth Mmotlana
Contact Centre Support Team
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