EM
Elize M
1 reviews | Active since Nov 2013
16 Apr 2024, 15:33
Pathetic
Pathetic!!!!
Quick to deduct money, Declined purchases but take up to 30 days for the money to be paid back!!
I HAD MONEY IN MY ACCOUNT and after your **** card did not work and got declined but the money was taken off i need to wait 30 days!!!!!!!
PLEASE PEOPLE STAY AWAY, they are full of promises but up to **** and the customer care are so rude!!
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Replies (1)
African Bank's replyOfficial
16 Apr 2024, 17:44Thanks for speaking up and calling us out. I'm really sorry for your experience however online dispute transaction take 30 days for investigation to take place. Once the investigation is done, an agent will contact you to provide you with the outcome of the investigation.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply16 Apr 2024, 17:44
Official
Thanks for speaking up and calling us out. I'm really sorry for your experience however online dispute transaction take 30 days for investigation to take place. Once the investigation is done, an agent will contact you to provide you with the outcome of the investigation.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team