WD
Wayne D

1 reviews | Active since Aug 2016

01 Feb 2017, 09:21

PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>On the 20th of January 2017 I app**** for a loan online, which was approved.</p> <p>African Bank then had problems with my proof of residence, so I went to their branch and sent it through again.</p> <p>On the 30th of January a lady from their Head office gave me a call to say that the loan is approved and that we should go through the contract together, which was done.</p> <p>The lady then informed me that everything is completed and that I would receive my funds within 24Hrs.</p> <p>On the 1st Of February i had still received nothing so i decided to give them a call to hear what is happening. To my surprise i then had to hear that my loan had been rejected???????</p> <p>How was my loan approved and the funds would be made available within 24hrs by the 1st lady, and 2 days later then rejected??? Surely if the process was not completed yet they would not have went through my contract with me??? And now here i sit, after budgeting on the loan due to the fact that it was approved and would be available within 24hrs, in some serious trouble!!!</p> <p> </p> <p>Your immediate response would be appreciated on how this happened!</p> <p> </p>

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Replies (1)
African Bank
African Bank's reply04 Feb 2017, 09:10
Official

Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***