Passing the Buck / Extremely Poor Service

Passing the Buck/Extremely Poor Service

I would not recommend anyone to African Bank again, for month i have been struggling to get a New Card Credit Card as an existing customer. I have been to Kenako Mall Branch over a dozen times and all they can ever say is that the Head Office is offline. Its so sad to see this type of service being delivered to a customer...i am very appalled and hope that something will be done about this lazy attitude....it does not seem like everyone is up to Standard with there product knowledge as the consultants all have a different theory.

Ultimately I am referred to ********** where i need to send copy of Identity Document and Proof of Residence for authorization of New Credit Card to be issued. Three times documents were submitted and people are running circles referring me back and fourth to the branch. The operations seems as if its been run by Headless Chickens, Sofia Mosebi Manager promised to come back to me which she did and I thank her for that. I then heard nothing further from her and then received a call from Elize who requested the same documents again! Referring me to the branch where i had no help in the first place, this is enough to make anyone blow a gasket. The lady is telling me as a customer more nonsense instead of trying to see where she can be useful.

I can understand that the card has expired, however i am existing client, there is still funds on the card yet i must go through all this. African Bank is 1 of the few places where money is not dealt with in house, cards are dealt with via Head Office, Payments cannot be made within the branch. I can actually say that this is a big problem for customers. Please do something about this, the next step will be publishing this in as many news papers as possible. I would feel sorry for someone elderly, they would struggle until Kingdom come if we as the so called younger generation are having such great difficulty. What a waste of over R300 airtime, over R500 petrol and for no service delivery....