Painful... Oh lord please help us when AB becomes a full bank later this year

<p>Site maintenance Some features of this site are currently unavailable as the service is currently undergoing maintenance. Regular maintenance is required to keep this site safe, current and to improve your user experience. We apologise for any inconvenience</p> <p> </p> <p>APOLOGY NOT ACCEPTED!</p> <p> </p> <p>Maintenance? On a production server? During business hours? *******! Go sort your **** out on UAT first, before inconveniencing your customers in such dramatic fashion.</p> <p> </p> <p> </p> <p>Your Cell phone services are down too. My logon claims I don’t even have an account… And all this after an exceptionally poor performance from African Bank yesterday where I spent less time at Home Affairs in the morning renewing my ID book than I did at your branch renewing my credit card… which apparently got escalated for activation early yesterday afternoon and STILL nothing…</p> <p> </p> <p>and now to throw oil on the fire… ALL your services are down and you have a “routine maintenance of website” notification on the site claiming its for our own good, ie safety and UX etc..</p> <p> </p> <p>UX!!? I’m a Senior UX Consultant and let me just point out, you’re missing the mark completely… There IS NO User Experience… It’s abysmal. Non-existent, unpleasant, painful… so please do not post cute little notification boxes on your website about improving UX when we both know that has nothing to do with why your services are down.</p> <p> </p> <p>What a USELESS operation you are…</p> <p>My wife has the most important legal meeting with her labour law attorneys this morning in Rivonia at 10am And I HAVE HAD TO CANCEL, tomorrow is a public holiday.</p> <p> </p> <p>You are damaging people’s lives with your ***********, ineffective, counterproductive attempt at offering your existing clients good service.</p> <p> </p> <p>Regards,</p> <p>Gavin</p>