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Hazel X
1 reviews | Active since Mar 2020
21 Sept 2026, 14:41
Paid up letter for settlement of the loan
I recently dealt with Smangele Malinde regarding my request to receive a clearance certificate that my loan has been fully paid. It been 3 days and I had no responses from her. This is highly frustrating and being ignored on *** is even worse. My bank payment transfer has been cleared and I do not understand why the bank is delaying sending my paid up letter. I demand this to be resolved and I will never request any further services from this bank in future
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
21 Sept 2026, 15:26Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply21 Sept 2026, 15:26
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
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Hazel X's updateReviewer Update
21 Sept 2026, 15:45I have just seen the missed call from African Bank I was in a meeting. Thanks to the social media consultant that called me back to escalate my matter and I have just received my paid up letter now. It a nightmare to work with service providers that do not hold up to a standard of reverting back to customer.
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Hazel X's update21 Sept 2026, 15:45
Reviewer Update
I have just seen the missed call from African Bank I was in a meeting. Thanks to the social media consultant that called me back to escalate my matter and I have just received my paid up letter now. It a nightmare to work with service providers that do not hold up to a standard of reverting back to customer.
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Hazel X's updateReviewer Update
21 Sept 2026, 15:48why is pad up letter have contradicting clauses regarding some debt collectors etc. The paid up letter should accompany with the settlement letter what is confusing with this.
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Hazel X's update21 Sept 2026, 15:48
Reviewer Update
why is pad up letter have contradicting clauses regarding some debt collectors etc. The paid up letter should accompany with the settlement letter what is confusing with this.
African Bank's replyOfficial
21 Sept 2026, 17:49Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply21 Sept 2026, 17:49
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
HX
Hazel X's updateReviewer Update
22 Sept 2026, 08:37Hi there you can call me back so that we can resolve the last queries. thanks.
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Hazel X's update22 Sept 2026, 08:37
Reviewer Update
Hi there you can call me back so that we can resolve the last queries. thanks.