Paid up letter

I was made contact with African Bank on the 11th of August to settle an account that was blacklisted and i was informed that the account was written off as bad debt. I was informed that a paid up letter was going to be e-mailed to me within 48 hours. when i called again i was adviced to speak to the debt department and spoke to Lawrence Lebese. He offered me a 50% settlement fee to pay to settle the account. I went to their nearest Branch to make the payment but the system would not accept the payment as the account was inactive. I reverted back to Lawrence for assistance but he would not respond to my e-mails and have been told that he went on leave when i called. <br> <br> I have since spoken to 5 different people at the customer care and each told me that payment cannot be made on the account. Request for the paid up letter have been submitted to their Back office . On the 14th of September i finally received an e-mail from the Back office only to find that they have sent a paid up letter for another client!<br> <br> I have advised them of this mistake however no one has rectified this and e-mail the correct letter. I cant struggle again because there is a judgement on my name i want cleared