Paid up letter

Good day I settled my account on Friday and emailed the proof of payment to the Call Centre.<br> Today I called the Collections department and spoke to Princess and she gave me Nhlanhla Ntuli email address, I've sent numerous emails on that mailbox and still emails are bouncing back saying that the email address is incorrect. <br> I called back again and spoke to Clementia and she confirmed that is the only email address that she has after telling her on numerous occasions that this email address is incorrect she insists that is correct. I am tired of doing the same thing, I want a letter showing that my account is closed and notification was sent to credit bureau as well as notification in writing confirming that my account is closed.