Paid Up Letter

<p>With great dissapointment from aftican back customer service,made full payment on my account requested the bank to close it and sent through a paid up letter.Everytime i call ive been told my case has been escalated and someone will contact me to do a follow up but its the other way around im the one who keeps on calling.how could you wait for 2 months for a paid up letter.service is appauling will not see me in that bank again</p>