Paid up accounts - Still receiving statements with balances

Item: African Bank
Rating: 1
Author: Yolanda C

Received a settlement letter to pay up 2 accounts. Paid the accounts in full and still receiving statements for amounts owing. Tried calling numerous times and no one is assisting. Receiving promises for feedback and no one is calling back to assist. Terrible service. I will never use this organization again.

Helpful (0)

Replies (3)

African Bank's replyOfficial

05 Sept 2025, 10:23

Thanks for speaking up and calling us out. I have noticed that your account is currently blocked due to an overdue compliance update. Please visit the nearest branch with your ID and proof of residence for further assistance with FICA update.

Your African Bank Support Specialist team
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African Bank's reply05 Sept 2025, 10:23

Official

Yolanda C's updateReviewer Update

05 Sept 2025, 11:39

Very weird how my account is suddenly blocked when the account has been settled in full. I was able to call and receive calls with no problems when arrangements were being made for payment.

Yolanda C's update05 Sept 2025, 11:39

Reviewer Update

Very weird how my account is suddenly blocked when the account has been settled in full. I was able to call and receive calls with no problems when arrangements were being made for payment.

African Bank's replyOfficial

05 Sept 2025, 12:03

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply05 Sept 2025, 12:03

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.