PAID UP ACCOUNT BUT STILL BEING CONTACTED

I am really unhappy with the service I received from African Bank, yes I acknowledge that my account were in arrears for a while now. That however does not give any of your consultants a right to speak to me as they please. I have experienced nothing but trouble service from African bank. <br> <br> My loan was settled on the 10/02/2016 and I requested for a paid up letter from Sibusiso F. Mahlangu who works at Shapiro Shaik Deferies. He advised me a paid up letter would be provided to me within 21 working days, why I do not understand. <br> <br> What irritates me is the fact that the loan was settled however African bank has not updated their systems, I received a call this morning from Palesa Malodi who advised me that my account have not been paid as yet. It has been a week since my loan was settled but to my surprise nothing has been communicated directly to African bank why...If African bank outsourced my account to the law firm why did they check with them if there has been any success with collection. <br> <br> Nothing is irritating and frustrating like receiving the same type of calls with regards to one account but the account has been paid up.