sS
samanthavanzyl S

1 reviews | Active since May 2016

20 Oct 2016, 20:05

Paid Up Account affecting Credibility 9 months after being settled

<p>I settled my African Bank Credit Card in January of this year, and have since received two paid up letters confirming that the account has been settled. This is great, however there is one issue that has become awhat feels like a thorn in my side. My Credit Bureau still reflects this account as ACTIVE and with a balance due of R159.00</p> <p> </p> <p>As you can imagine, this account, not being my best performing unsecured debt, has effected my credibility with Credit Providers. I am at a point in my life where I am able to say that I am debt free and would like to purchase a vehicle.</p> <p> </p> <p>I am unable to do this due to the blemish on my credit report.</p> <p> </p> <p>Please assist in updating the bureau immediately.</p>

0
Replies (2)
African Bank
African Bank's reply25 Oct 2016, 16:16
Official

Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***

African Bank
African Bank's reply27 Oct 2016, 08:57
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***