nT
nokwazi T

1 reviews | Active since Apr 2015

25 Jul 2016, 13:21

Paid my debt but my credit record is not updated

<p>I had a loan with African that i settled on the 17th of June 2016, But i am still recieving calls from JDT consultants asking m for payment. I feel harrased by these people and what i dont understand is that they keep telling me that kAfrican Bank still has not updated them on the status of my account, wherether they shoud close it or not. I feel i should not be talking to these people becouse they have business with African bank and not with me!!!! so i should not be explainint to them that i have paid up this loan. And another irritating part about african bank is the fact that they still have not updated my credit record at the ITC. I have paid their account but my name is still reflecting badly becouse they claim i have erears on their account. this is realy irritating and next i am going to the Ombudsman and seek more assistance on this.</p>

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Replies (2)
African Bank
African Bank's reply26 Jul 2016, 10:55
Official

Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your
complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***

nT
nokwazi T's update28 Jul 2016, 11:21
Reviewer Update

This is not true!!!I have been waiting for your call but nobody has ever contacted me ever since i published this complaint.

Please email me or call me on ********** 058 **********