KM
Karel M

1 reviews | Active since Jun 2023

16 Feb 2024, 14:13

Overdraft dispute and copy of the contract

I changed banks because of the bad service I was getting from African Bank. I had an Overdraft before I changed banks and since I know I am obligated to pay the overdraft off. I immediately wanted to know if the owing amount could be converted to a personal loan so I could pay it off monthly.

They couldn’t help me, and they said the matter would have to be referred to IT and AFB management to decide the way forward I was told it would be a long process and I would have to wait for a call back from Sandra Jambani who did and kept me in the loop until Dec 2023. The whole process took 4 months ( Oct- Nov - Dec and Jan 2024 ) and it was resolved on 15/02/2024. Capital disbur*****t was released on 15/02/2024 and the first instalment as per the Internet shows the account is created and there is a minimum and due date I should adhere to. What surprised me was the amount I must pay with immediate effect and with the threats I am getting to be listed if I don’t pay the immediate payment. May I please have clarity on what is expected of me on this overdraft amount? The first payment date is as per the contract. The interest is added to this and the installment is due monthly.

May I please have a word with Sandra Jambani from this section I spoke to her when I first escalated this matter via hello-peter query and this is regarding the overdraft repayment, overdue amount, and the copy of this contract.

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