LC
Lucille C

1 reviews | Active since Jun 2013

26 May 2015, 10:47

Over deducted on debit order

Due to financial issues I had to make payment arrangements on my accounts. I stuck to this arrangement as well as increased my payment amount a few months back which I paid diligently every month by EFT. Last month African Bank asked if I could go back on debit order, I agreed on condition that they deducted the arranged amount, I was assured 'they could only deduct what was arranged'. This was the first month for the 'arranged' debit order but they went & deducted the full instalment. I am now left with the tough decision to take this out of our food money or short pay our rent. I am so disheartened, I have no clue how I'm going to get through this month. Needless to say I will be cancelling the debit order.

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Replies (1)
African Bank
African Bank's reply28 May 2015, 12:49
Official
Hello L****croft,

Thank you for referring your concerns via Hello Peter.

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***