1 reviews | Active since Jun 2013
Over Debited
Further to my complaint on the 26th of May, I received a call back to say they apologise & that they had rectified the problem but then received sms after sms to say that I had reneged on my payment & that I would be handed over. In June, same thing happened - two out of three debit orders were correct so reversed the incorrect one & transferred the arranged amount but still received sms after sms threatening legal action against me. Again now in July I have the same problem, now two out of the three debit orders were incorrect & the third hasn't come off at all. Once again I have had to reverse the two incorrect debit orders. I want these debit orders cancelled immediately & I will pay by EFT as I did in the past as this is causing me unnecessary stress
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
