BM
Bridget M

1 reviews | Active since Aug 2013

29 Apr 2015, 10:20

Over charged on my debit Account

On the 17th April, I spoke to one of the call centre agent's regarding settling my account and enquired about the outstanding amount. On the 22nd April I received the emailed settlement letter regarding the request and to confirm that the request has been logged in and they also provided me with a reference number ***.<br> However today at 08:06am I receive an sms regarding a debit that went off my account to the amount of R662.84 - the original debit amount.<br> AFRICAN BANK I DEMAND THAT YOU RETURN MY MONEY (R662.84)BACK INTO MY ACCOUNT AS QUICKLY AS YOU TOOK IT.<br> THIS IS SO UNFAIR, FOR CRYING OUT LOUD PLEASE MAN.....<br> THIS IS NOT MY FIRST COMPLAINT REGARDING AFRICAN BANK AND I WILL CONTINUE TO COMPLAIN ON HELLO PETER UNTIL YOU DO THE RIGHT THING.<br> <br> I WILL WAIT FOR YOUR RESPONSE.

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Replies (1)
African Bank
African Bank's reply29 Apr 2015, 15:39
Official
Hello budge4fudge,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Contact Centre Support Specialist Team
Contact number: ***