online credit card limit increase

I app**** online for a credit card limit increase and the application was in progress when I missed the final steps. The application has requested me to contact the call centre its outstanding information but the call centre sales agent wants to start the application from scratch. The application has already given me an offer amount that I have already confirmed but the sales agent is insisting to start over with the application. The Sales agent is rude and as well does not listen to the information but insists on starting over with the application. The Login details as well to reset have been giving me a problem since August and I am having problems logging in with the username and it keeps insisting on a password I no longer remember. This has taken 8 hours of my day today, holding and being transferred only for the agent to be of no help. I definitely wasted a day, being someone who is bringing business to you. The online application and Resetting of passwords, together with your OTP PINneeds to be looked into.