One week no response from Anthea or African bank

Placed a report on hello peter last week Anthea rep**** by calling i explained her the issue i said i will mail her screen shots of the wrong sms amounts sent to me on my mobile,i sent it numerous times and i kept getting a out of office reply so i called her waited on the line for about 20 mins she never called back or rep**** until this day....what service is this??? do i really need this **** from a small bank like you who employ people who cannot keep up to stanard ??? Anthea all i can say you a terrible customer service specialist and bank tellers can do a better job than you!! i want answers to this issues and i prefer some one with brains call me soon or i will take this to the media....!!