****** on a Regular Basis
Terrible collections department, this bank has for a 3rd time did not honor my agreement to an agreed payment. A full debit was made even after a request of R250.00 was requested. I cannot take it anymore with this bank, last time the balance was refunded, I have been advised that there is a new policy and now no more refunds are done due to a new policy. So my school fees funds cannot be paid. I will not move forward with anymore payments. The refund is needed with immediate effect, the relationship has ended indefinitely.
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Replies (2)
African Bank's replyOfficial
02 Apr 2026, 09:41Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
African Bank's reply02 Apr 2026, 09:41
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
's updateReviewer Update
09 Apr 2026, 12:12The african bank team have really show how they just do not care, the runaround of calling various departments is not my responsibility. The lack of care or effort is displayed, I was called by a lady who said that she would provide her contact number so that verification could be done at a later stage however I am sent the generic african bank number where no one knows what I am talking about. The relationship will end on my side, thanks.
's update09 Apr 2026, 12:12
Reviewer Update
The african bank team have really show how they just do not care, the runaround of calling various departments is not my responsibility. The lack of care or effort is displayed, I was called by a lady who said that she would provide her contact number so that verification could be done at a later stage however I am sent the generic african bank number where no one knows what I am talking about. The relationship will end on my side, thanks.