1 reviews | Active since Mar 2012

06 Mar 2025, 13:49

OLD DEBT

I am extremely disappointed with African Bank’s approach to handling old, prescribed debt. I have a debt that is over 10 years old, which by law should be prescribed. Despite this, they continue to pursue collection in a manner that makes it unnecessarily difficult to settle.

I have received multiple emails and SMS offers stating that I could settle the debt with a 70% discount. However, when I reached out to honor the offer, African Bank did not respond or assist in facilitating the payment. This clearly shows that they are not interested in actually recovering money – instead, they prefer to force consumers into a legal battle over prescription.

As someone willing to settle a fair amount, I expected at least some level of cooperation. Instead, African Bank's practices suggest they are more focused on pressuring consumers into paying prescribed debt rather than engaging in reasonable settlement discussions.

I will never use African Bank again, and I strongly advise others to be cautious when dealing with them. Their handling of old debt is *********, and they seem to have no interest in working with consumers who are trying to do the right thing.

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Replies (5)
African Bank
African Bank's reply06 Mar 2025, 14:22
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in details, however your account is current blocked due to an overdue compliance update. Please visit African bank nearest branch to update your FICA details for further assistance.

We hope to talk to you soon.
Your African Bank Support Specialist team
's update28 Mar 2025, 14:18
Reviewer Update
Thank you for the feedback. I went to the branch and managed to have the account settled, so your help is appreciated. Now I request help again in asking as to how quickly you can assist in providing me with a paid up letter.
African Bank
African Bank's reply28 Mar 2025, 15:47
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
's update31 Mar 2025, 07:31
Reviewer Update
Btw, attempting to call once, and allowing the phone to ring for 20 seconds is not "I cant get a hold of you", #justsaying.,
African Bank
African Bank's reply02 Apr 2025, 08:23
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. I have emailed the paid up letter as per your request.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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