OH SO DISGUSTING SERVICE

I received an SMS from them advising that I qualify for a break, When I went online to activate it there was nothing. I then called them only to be told that its an error from their side and they would correct it and come back to me, When I heard nothing I called and spoke to Bonolo that there is nothing anyone can do not even the CEO. it was a mistake. I spoke to the team leader Pyarbya wo said the same thing. I WANT MY PAYMENT BREAK.. I didnt ask you to send me the SMS. Which means you send communication to your customers that you cant stand by.