Offered and agreed upon a settlement discount only to be told a few days later that it was a mistake and asked to make another arrangement.

I was offered a 30% discount on the 18/10/2017 on an account where that I am paying off the interest in arrears. I accepted the discount and agreed to pay the confirmed amount by the 28/10/2017, I asked for this arrangement to be sent to me in writing via email, the consultant advised same would be sent to me by Friday 20/10/2017. Having not received the e-mail, I called them on the Monday 23/10/2017, only to be told that no such arrangement reflects on their system. I asked for the call to be reviewed and the email to be sent accordingly. I got a call at midday to be told that the consultant had made a mistake on the 18/10/2017 by offering me the discount and they can now only offer 15%. I am very disappointed with the service and lack of commitment to the arrangements that they made with me on the 18/10/2017. They are now retracting the offer, after the agreement was made and verbally finalised, it is just dishonest! I really do not want to have any verbal communication with them going forward as they just cannot be trusted.