CC
Corne C
1 reviews | Active since May 2016
08 Jan 2024, 14:14
Nr 1 in useless
I have requested a settlement letter in app, and selected for the account to be closed when paid up. Account is still active 2 weeks later. I don't receive the pop up to accept them accessing my account, and now I have to go into a bank to close my account (no manual verification process). Because they dont action my in app request.ffs
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
08 Jan 2024, 15:44Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Jan 2024, 15:44
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
09 Jan 2024, 09:51Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply09 Jan 2024, 09:51
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
11 Jan 2024, 15:56Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply11 Jan 2024, 15:56
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
CC
Corne C's updateReviewer Update
29 Feb 2024, 03:24My account is still not closed after endless promises, and a debit order on a zero balance credit card deducted. How can you not getting something so badic right????
CC
Corne C's update29 Feb 2024, 03:24
Reviewer Update
My account is still not closed after endless promises, and a debit order on a zero balance credit card deducted. How can you not getting something so badic right????
African Bank's replyOfficial
01 Mar 2024, 09:46An African banker was in touch with you and assisted with your concern.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply01 Mar 2024, 09:46
Official
An African banker was in touch with you and assisted with your concern.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***