BS
Buti S

1 reviews | Active since Jan 2017

21 Feb 2018, 06:07

Nothing more frustrating than dealing with people who have no clue of what they doing

I went to the southdale branch wanting to settle my account and was informed that I took out a loan for 48months and not 36 months. I asked for a copy of my contract that I signed and got sent from pillar to post, I know I took out a 36 months contract and one payment break but that seems to have altered my loan term. Can someone call me back urgently please because I have been sold incorrect information

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Replies (4)
BS
Buti S's update21 Feb 2018, 06:41
Reviewer Update
My contact number is ********** 186
African Bank
African Bank's reply22 Feb 2018, 12:08
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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BS
Buti S's update27 Feb 2018, 06:31
Reviewer Update
Its been days now, how long does it take to resolve a complaint ? Asked for call recordings and my original contract.
African Bank
African Bank's reply01 Mar 2018, 10:46
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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