SK
Smarties K

1 reviews | Active since Feb 2011

19 Dec 2016, 12:52

Nothing but a Sham!

<p>I app**** for a personal loan from African Basnk at the end of November 2016 because of the following advert: "Get a loan between 25 October and 24 December 2016 and we'll give you a two-month payment break".</p> <p>To my surprise, my account was debited 0n 15 December 2016; when I enquired from "Floyd", who processed my loan at the JHB CBD-African Bank Sage Centre, he told me that "the 2-month payment break is system generated and therefore does not apply to all customers".</p> <p>I feel their advert is highly misleading because I chose to utilize their services based on that information; else, I could have chosen another service provider.</p> <p>I feel so cheated!</p>

0
Replies (2)
African Bank
African Bank's reply20 Dec 2016, 09:53
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply21 Dec 2016, 15:14
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***