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hazel J
1 reviews | Active since May 2015
26 May 2015, 07:22
Not Willing To Let Go
As i run and get closer to paying off my credit debit/you start to play foul. Yesterday i received an sms of \payment failed"whilst you managed to debit the arrears of 68.90 but for some reason couldnt debit the instalment of 387.00 This is for the second time i experience this in less then 4months and i have statements to prove this. This credit debit should have been paid off in March like ***. Now i ask/demand that you write it off as you struggle to get your systems together. I will not allow you to mistreat me as i deserve it NO. Going forward"
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African Bank's replyOfficial
26 May 2015, 08:52Hello Kandlekisses,
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Syvlester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Syvlester Fraser
Contact Centre Support Team
***
African Bank's reply26 May 2015, 08:52
Official
Hello Kandlekisses,
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Syvlester Fraser
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Syvlester Fraser
Contact Centre Support Team
***